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Workflow Automation refers to the design, execution, and automation of processes based on workflow rules where human tasks, data or files are routed between people or systems based on pre-defined business rules..
One of the biggest benefits of workflow automation is that it improves internal communication. This reduces the rate of employee turnover because one of the biggest reasons employees leave an organization is a lack of communication with management. Because you are automating workflow you also automate communication, because no one has to remember to tell the next person it’s their turn to do something.
By automating workflow you effectively create one person who is responsible for every part of the process. For each step in the process, there is one person designated to perform a specific action. By doing this you are creating a system of accountability, where everyone knows what specific tasks they are responsible for. This also reveals which tasks take the most time to complete and where the process seems to get held up the most frequently.
By creating workflow automation, everyone knows what person is responsible for what task and everyone is clear on what needs to be accomplished at any given point. And workflow automation enables you to make better future decisions to create more effective processes and divide out work accordingly.
Workflow automation reduces errors because it keeps necessary tasks from going unnoticed. Because every person involved in the process is held accountable for their specific role, no one can make the excuse that “no one told me!” Workflow automation also saves companies from costly expenses associated with employee errors and it can cut costs on administrative labor as well.
Workflow automation ensures every employee knows their expected role and what they are responsible for. Now management will know immediately if their tasks are not completed on time. No longer will supervisors have to manage every employee or spend time checking on their progress. Workflow automation allows management to look at the overall workflow process and view everything within the context of the bigger picture
By creating customized workflow automation, you can assign approval responsibilities to anyone within the company, no matter what current reporting hierarchy is in place. No longer does management have to intervene in every task.